INTRODUCTION
Feature Summary: System users can book courts for members.
Use Cases: Use the Expanded (or Consolidated) scheduler to complete many kinds of member tasks, including court and equipment reservations.
System users can also book lessons for members on the admin scheduler. Click here to learn more.
SETUP REQUIREMENTS
Log in to the admin dashboard.
Go to the side menu and click SCHEDULER > EXPANDED.
Booking a court
Select a date and time on the scheduler and then click the Reserve button.
Booking a court on the Consolidated scheduler follows the same workflow. The main difference is that system users don't see individual court names on the scheduler.
The reservation page displays.
Fill in the fields. (see below)
Click Save.
Filling in the fields
Type - Make sure Court Reservation is selected.
Start / End times - Confirm the times and use the clock icons to adjust the time if required.
Recurrence - If this is a recurring reservation, click the field and select an option. The default setting is None. Click here to learn more about recurring bookings and lessons.
Players
Search for Players - Click the field and enter the first three letters of a member's name (first or last name). Select a name for the reservation. Repeat to add more members or add guests.
Send Confirmation Email to Player(s) - After adding one or more players, CourtReserve displays the confirmation email field. Check the box to send a confirmation email message to each player on the booking.
Guests
Members can bring non-members to a court booking (if permitted by reservation type and membership type settings). To add a guest, click the # of Guests field and select a number and then enter the name of the guest(s).
The guest row in the table shows the Guest Owner (person responsible for the booking) and the default setting (based on reservation type settings) for the person responsible for the guest fee (Fee Owner column). The system user can change the setting for this booking.
Other fields
Court Type and Court - CourtReserve auto-fills these fields based on the system user's selection on the Expanded scheduler. System users can change these settings. Click the field and select an option.
Instructor - This field is used for lessons and not court bookings. Leave the field blank.
Ball machines - Depending on the Lesson Type selected for this lesson, CourtReserve displays an option to book a ball machine (or other equipment). If required, click the field and select an option.
Display Message for the Schedulers - Enter an optional message in the field, which displays on the admin side. It's not visible on the member portal.
Hide on Public Scheduler - Check this box to hide reservation details on the public scheduler view. On the member portal, the court booking appears as Reserved and does not show the members involved.
FEATURE USAGE - ADMINS' PERSPECTIVE
CourtReserve displays the booking on the Expanded scheduler. The booking shows the internal note (if added) and membership type short codes for the members/players.
Click the triangle icon to check in members/players.
Click the dollar sign icon to see the payment status and, optionally, process a payment from the scheduler.
Hover the mouse on the booking and click the i icon to learn more about the booking. System users can also click an icon to complete additional tasks.
Edit the booking.
View the players.
Email the players.
Process the payment.
View the audit log.
Cancel the booking.
FEATURE USAGE - USERS' PERSPECTIVE
On the member portal, CourtReserve blocks the time slot on the calendar. If an organization is hiding reservation details, members will see a grey Reserved block for any booked timeslot.
