Topics:
User Access & Info
Q: Is there a way I can easily access Encompass on my mobile device?
A: Yes, follow the instructions here to add a shortcut to Encompass to your mobile device.
Q: I need access to the Encompass platform.
A: If you have an active account within RepairQ, you should have a CPR Encompass account and will just need to activate it and reset your password by following the steps below:
Visit https://cprencompass.com/ and click Forgot Password.
Enter the email address on file for your RepairQ account and click Reset Password.
You will receive an email to your email address with instructions to reset your password and access Encompass.
Q: I followed the process of resetting my password, but did not receive the reset email.
A: First, make sure you are checking the inbox for the email address associated with Encompass. This will be the same email address as your RepairQ account. If you’re still not seeing the reset email, check your Spam folder to ensure the email was not delivered there. At this point, if you’re still not seeing the reset email, please send a message to support@cellphonerepair.com
Q: I would like to add a user or multiple users to my franchise. How do I do this?
A: New users are added to Encompass by CPR as they are set up within RepairQ. Please note it may take up to 3 business days for a new employee to be set up with their Encompass account. If an employee has had access to RepairQ for more than 3 business days and is still unable to access Encompass, please contact support@cellphonerepair.com.
Q: I would like to restrict who from my franchise has access to Encompass. How do I do this?
A: Currently, there is no way to restrict access to Encompass to someone who has an active RepairQ account. If you have questions or concerns about who at your store or franchise has access to Encompass, please contact support@cellphonerepair.com.
Q: I need to reset my password or edit my own information.
A: To reset your password, please follow the steps here. To edit your personal information, please follow the steps here.
Q: I need to edit another user’s information.
A: Some admin user roles have the ability to update information for other users. Click here for instructions.
Q: How do I add or remove stores to one of my users?
A: At the franchise level, Franchise Admins and Store Admins have the ability to add or remove users to the stores they have access to. Follow the steps here to add a store to a specific user.
Franchise/Store Info
Q: My store hours are missing.
A: Currently, Encompass does not receive store hours in the information feed from CPR so all stores will show “closed” for each day within the Hours tab by default.
Q: My franchise and/or store information is incorrect.
A: All franchise and store information is fed into Encompass via a feed from CPR. If you find the information for your franchise or one of your stores is incorrect, please contact your FSM to track down the source of the information and have it corrected. Once corrected, the feed in to Encompass will correct the error within the platform.
Reporting
Q: Is there additional training available for reporting on Encompass?
A: Yes - please visit the resources below for additional training:
Q: My reporting is not up to date.
A: Encompass reporting is updated weekly on Tuesdays. To check the last reporting date, check the upper right hand corner of your report. If you are trying to view reporting after this date, it will not display since it hasn’t been loaded into the system yet.
Q: My reporting is inaccurate. What should I do?
A: Encompass reporting is fed into the platform from RepairQ on a weekly basis. If you are finding inconsistencies between RepairQ and Encompass for the same date ranges, please send a screenshot and explanation to support@cprencompass.com. If the data between Encompass and RepairQ is consistent, but you still feel it is inaccurate, please contact your FSM.
Q: My stores are in Canada, but I am not seeing reports for them.
A: Due to the difference in currency, reporting for US and Canada are separated. If you have Canadian stores and are not seeing information for these stores on your screen, make sure the Country filter (usually in the top row of filters) is toggled to CA from USA.
Checklist/Program Set-Up
Q: Are there how-to guides and additional training for setting up Checklists/Programs?
A: Yes. You can find all guides here or you can follow one of the guides below:
Q: There are a lot of question types. How do I know which one is best to use for what I want to know?
A: Our guide to question types will help you figure out what type to use for your question. Often it is helpful to think about your goal when asking a particular question and how you are going to use the responses to achieve that goal and/or take action on the answers you receive. Different question types report back in different ways, so it’s important that the reporting provides you the insight you’re looking for.
Q: Can I edit the questions within a template?
A: Yes. Once you’ve created your own program using a template, you can add or remove questions to tailor the checklist to your store(s) needs.
Visit App
Q: I am unable to submit a program/checklist through the Visit App.
A: If you are experiencing issues submitting a program or checklist through the Visit App, first ensure you have answered all the required questions, then make sure you are in an area with a strong Internet connection. If you are still unable to submit your program or checklist, please take a screenshot of any error messages you are receiving and reach out to support@cprencompass.com for further assistance.
Q: Is the Visit App an app I can access on my phone screen?
A: Although the Visit App isn’t technically an app, you can create a shortcut on your device so you can easily access it on the go. Follow the instructions here to add the shortcut.
Still have questions? Visit our Help Center for more guides, or contact support@cprencompass.com.