To ensure FanSee works properly at your venue, you'll need to work with your IT department to whitelist Twilio on your network. Twilio is the service that enables the camera feeds to come through from fans' phones to your control system. Without this whitelisting, the video feeds may be blocked by your venue's network security. CUE provides documentation detailing exactly what needs to be whitelisted, which you can share directly with your IT team. This is a one-time setup that should be completed before your first event using FanSee.
