FAQs
Quick answers to the most common questions
80 articles
- What is the business impact of featuring fans on the video board with FanSee?
- How do I remove a fan from the FanSee video board if they're doing something inappropriate?
- How do I ban a fan from FanSee, and how can I unban them if needed?
- What is FanSee's VIP QR code feature and how does it work?
- How long can FanSee run continuously during an event without running out of fans to display?
- Can FanSee be used for interactive games and competitions like rock-paper-scissors between fans on the video board?
- What are the different FanSee output format options, and how do they differ?
- How quickly should we cycle through fans during a FanSee activation?
- How does CUE's FanSee compare to traditional camera-based fan cams?
- Why can only one FanSee mainboard link be open at a time?
- Can fans from remote locations and streaming audiences appear on the video board through FanSee?
- Can FanSee mobile frames include instructional text and custom messaging, including multiple languages?
- How does the VIP QR code feature work in FanSee?
- How do I remove fans from the FanSee video board display without banning them?
- Can FanSee be used as a fill-in during unexpected dead time like video reviews?
- How does FanSee's moderation system prevent inappropriate content from appearing on the video board?
- How does the lock feature work in FanSee for keeping specific fans on screen?
- How do I train staff or interns to operate FanSee on game day?
- Why is putting fans on the big screen so valuable for building long-term loyalty?
- Why does FanSee require a hardwired Ethernet connection, and what should I do about Wi-Fi?
- What should I do if FanSee is experiencing connectivity issues at my venue?
- What network whitelisting is required for FanSee to work properly?
- Can FanSee be used as a mobile camera solution for MCs and hosts who move around the venue?
- Can FanSee be used as an alternative to traditional RF cameras or for creative camera angles?
- Why does FanSee only allow one admin to be logged in at a time?
- How should I handle fans with poor connection quality in my FanSee queue?
- Can FanSee output video in landscape 16:9 format instead of portrait?
- What is the Twilio whitelisting requirement for FanSee?
- Can FanSee allow fans to flip between their front and rear-facing cameras?
- Can FanSee graphics and overlays be customized for game promotions, themed weekends, and branding?
- What is the 'Clear Mainboard' button in FanSee and when should I use it?
- Can I send prizes or rewards to everyone who participates in FanSee, not just those who appear on the video board?
- How should I design the FanSee mobile graphics for the best fan experience?
- What network whitelisting is required specifically for FanSee's video streaming functionality?
- Why should frame graphics in FanSee be transparent PNGs rather than solid JPEGs?
- How does FanSee's mainboard link work for video board integration?
- What is the difference between FanSee and PostUp?
- Can I use gradient backgrounds or motion graphics in FanSee instead of solid colors?
- What customizable text messages can fans see at different stages of the FanSee experience?
- Does requiring data collection before FanSee participation help with content moderation?
- What challenges might operators face when coordinating FanSee VIP codes with live video board displays?
- Is there a built-in delay between what the moderator sees and what appears on the video board in FanSee?
- Can filters be turned on or off for CUE's mobile fan cam activations?
- Can FanSee and Mixed Reality products be used together at live events?
- How can FanSee be used effectively during extended performance breaks like band performances?
- Can mobile network providers boost connectivity specifically for FanSee activations at our venue?
- What should I check if FanSee shows all phone feeds as 'waiting on permissions' and won't display any content?
- How does installing stadium Wi-Fi improve FanSee participation and reach?
- What is the fallback image in FanSee and when does it appear?
- Can we create multiple branded versions of FanSee for different types of activations?
- How can FanSee be structured as a lead generation tool for sponsors?
- What is the Mobile Home Screen Logo in FanSee and where does it appear?
- Can FanSee be used to create a tunnel cam or changing room cam experience?
- What is the 'full screen' toggle in FanSee, and how does it affect the video board output?
- Is FanSee well-suited for smaller collegiate sports like baseball and lacrosse?
- Can CUE's FanSee live selfie cam be used during walk-in and pre-event periods at corporate conferences?
- How many simultaneous fan video streams can CUE's FanSee 16:9 mode support?
- Can FanSee replace the need for a second dedicated camera crew for fan cams and dance cams?
- Can CUE's FanSee 16:9 mode be used to capture creative shots like band performances or tunnel cams during live events?
- How does FanSee reduce the operational burden on camera operators during games?
- Can only one FanSee output be active at a time per license?
- How long should we run FanSee during an event to maximize engagement?
- Can the FanSee QR code be shared as a link instead of requiring fans to scan?
- Is there a time limit on how long a fan's FanSee stream can be displayed on the video board?
- Can CUE's FanSee be used during open dance floors at wedding receptions?
- Can FanSee be used to capture B-roll footage demonstrating network technology for sponsors?
- Can FanSee work with Daktronics show control systems for easier video board integration?
- Can FanSee display a thank-you message or closing graphic after the activation ends?
- What does the counter number displayed next to fans in the FanSee moderation queue represent?
- What hardware and computer specifications are required to run FanSee and Fanatic Filters?
- How do we educate fans to behave appropriately during FanSee activations?
- What are the hardware requirements for running CUE's FanSee 16:9 streaming mode?
- What happens if I have the FanSee mainboard output open on multiple devices simultaneously?
- Should we coordinate with our IT department before running FanSee at events?
- How do I award prizes to specific fans during a FanSee activation?
- What if our video board has non-standard dimensions that don't match FanSee's 16:9 output?
- What are the internet connectivity requirements for running FanSee at a hotel ballroom event?
- Does FanSee work with cellular data, or does it require stadium Wi-Fi?
- Why is network whitelisting critical for FanSee, and what happens if it's not configured?
- Can I customize the phone frame that appears around fan feeds in FanSee?