FanSee requires specific IP addresses and domains to be whitelisted by your venue's IT team because of the nature of live video streaming. When you run FanSee during a game, potentially hundreds or thousands of fans will be connecting their phone cameras to your system simultaneously. Without proper whitelisting, your venue's network security may interpret this surge of incoming connections as a potential attack and block them. CUE provides a comprehensive list of domains and IP addresses that need to be approved, which you can access directly within the FanSee platform by clicking the whitelisting information link. We recommend sharing this documentation with your IT team well before your first event to ensure everything is configured properly. This is a critical step for FanSee specifically because of the real-time video streaming component — the volume of simultaneous connections is much higher than with other CUE products.
