When FanSee displays all connected phones as 'waiting on permissions' and won't show any video feeds, this is almost always indicative of a network connectivity issue. The first thing to check is whether your venue's network is stable and functioning properly — if there was any network outage or instability around the same time, that's likely the culprit. Since FanSee is entirely web-based, it requires consistent internet connectivity to function. As troubleshooting steps, first verify that your laptop is connected via a hardwired ethernet connection rather than relying solely on Wi-Fi. Importantly, if you are plugged into a hardwire connection, make sure your laptop's Wi-Fi is actually turned off — having both enabled simultaneously can cause conflicts where the system doesn't know which connection to prioritize. If the issue persists after checking these items, try stopping the FanSee session, refreshing the page completely, and starting a new session. Additionally, coordinate with your IT department before events to confirm no network maintenance or updates are scheduled that could impact connectivity during your activation.
