At Deblock, your safety and trust are top priorities. To help you confidently identify legitimate communications from us, please refer to the following guidelines regarding our official channels.
🔗 Our Official Website
Website: https://www.deblock.com
This is the only official website operated by Deblock.
Always ensure you are visiting this exact domain before entering any information.
📧 How We Contact You
We only communicate with customers through the following official channels:
Email:
All emails from Deblock come only from addresses ending in@deblock.com
⚠️ We do not use any variations (e.g.,@deblock.io,@deblock.support, etc.).
In-app chat:
You can securely message our support team directly within the Deblock platform.
📱 Social Media
Any social media accounts other than our verified profiles (if any are made public by us) are not affiliated with Deblock. Interacting with unofficial accounts may expose you to fraud or phishing attempts.
If you're ever unsure whether a communication is truly from us, please reach out through in-app chat or send an email to support@deblock.com.
Our official social media profiles are:
Instagram: @Deblock_App
Discord: https://discord.gg/deblock
X: @DeblockApp
TikTok: Deblock.app
Deblock does not provide support via social media.
If you need our help, please contact us via in-app chat so that your request can be safely and properly prioritised. Social media DMs are not monitored.
❌ What We Never Do
To protect yourself from scams or impersonators, please remember:
We never reach out to you via phone calls, SMS, WhatsApp, or other messaging apps.
We do not initiate contact via social media (e.g., Instagram DMs, Twitter/X, LinkedIn messages).
We do not ask you to send funds, share passwords, provide us personal or financial information, or click suspicious links outside our official channels.
We do not provide investment advice, financial advice of fiscal/tax advice, via social media or any other channels, including phone/whatsapp.
If someone has called you or messaged you on social media on behalf of Deblock, it is 100% a scam attempt. Please DO NOT reply.
🛡️ Stay Vigilant
We strongly encourage you to report any suspicious messages or fake profiles claiming to represent Deblock. Your reports help us protect the broader community.
If you have any questions or concerns, our team is ready to help.