🔍 Something not working? How do I know if there's an issue on Deblock's side?
Head over to status.deblock.com - this is your go-to page to check the real-time status of all Deblock services. It updates automatically every 60 seconds, so you'll always have the latest info.
📋 What services can I check on the status page?
You can see the status of:
Crypto Onramp (buying crypto)
Crypto Offramp (selling crypto)
Crypto Transfer
Crypto Swap
Vaults
SEPA Transfer
Card Top-up & Card Transactions
Onboarding
Support Chat
🚨 What do the different status levels mean?
🟢 Operational - Everything is running smoothly, no issues.
🟡 Minor Incident - There's a small hiccup affecting some users. Our team is aware and working on it.
🔴 Major Incident - The service is significantly impacted for all users. Our team is actively working on a fix.
📬 Can I get notified when there's an outage or when it's fixed?
Yes! On status.deblock.com, click "Subscribe to updates" to get notified whenever an incident is opened, updated, or resolved.
⏳ I'm affected by an ongoing issue — what should I do?
If there's an active incident on the status page, our team is already on it. We'd recommend:
Checking the status page for live updates
Waiting for the incident to be resolved before retrying your transaction
If your issue persists after the incident is marked resolved, reach out to our support team using you app, or email us at: support@deblock.com