Overview
The Conversations tab is your command center. From one screen, you review every chat your users have with your Delphi, edit any reply, translate messages, and open full user profiles.
Why it matters:
Protect quality. Edit any Delphi response to correct mistakes, add knowledge where it's lacking, and reinforce your unique voice.
Train your Delphi. Every revision becomes training data, sharpening future answers.
Gain insight. See how and when users engage, asking what kinds of questions and having what types of conversations.
Coach smarter. Scan past chats before a session to spot knowledge gaps and tailor guidance.
By seeing the full story in one place, you guide each learner with confidence and uphold Delphi’s mission to democratize mentorship.
Quick Start Guide
Follow these steps to get productive in seconds:
Open the Conversations tab. View every chat, newest first.
Watch the Notifications tab for alerts and unanswered questions.
Click the filter icon (
). Filter by channel (web, embed, voice, WhatsApp, SMS) and date range.
Hit the magnifying glass (🔍) icon. Search by username or any keyword from the chat.
Hover over any blue Delphi reply. Choose Revise, edit the text, and decide whether to notify the user.
Respond directly in the chat box when you need a personal follow-up.
Select a username to open the full user profile—contact info, join date, and custom notes.
Press the Translate button (top-right). Switch the entire thread to English or another language.
And now you’re set! Jump in and turn every chat into private, actionable guidance for your learners.
Full Feature Guide
Individual Conversation View
Individual Conversation View
“Conversation View” shows a user's full conversation so you never lose context.
What you see
Timestamped chat history—user lines in gray, Delphi lines in blue.
A live “hours-ago” marker telling you when the user last responded in the thread.
Infinite scroll so older messages load automatically as you move upward.
What you can do
Hover over any Delphi reply to Revise or Copy.
Hover over any user message to Copy text for easy reuse elsewhere.
Translate in the top right corner to any language of your choosing.
Scroll freely without fear of breaking history—nothing deletes.
Use Conversation View first when you need the full backstory before coaching, if you want to see the full context of a user's conversation to learn how they are engaging with your Delphi, or for editing/training purposes.
Revise a Delphi Reply
Revise a Delphi Reply
Fine-tune any answer in seconds:
Hover over a blue Delphi reply and click Revise.
Read the popup. You’ll see the user’s message on top and Delphi’s current reply below.
Rewrite the reply in the “Improved answer” field.
Choose whether to alert the user. “Notify user” is checked by default—uncheck it to skip the email.
Click Update answer. Your edit saves as training data and, if opted, sends the new reply to the user.
Tip: Set aside ten minutes each week to revise FAQs—every improvement compounds your Delphi’s accuracy.
Filtering & Search
Filtering & Search
Filtering & Search lets you zero-in on the right conversation in seconds.
How to narrow the list
Click the filter icon (
). Pick one or more channels—web, embed, voice, WhatsApp, SMS.Set a date range: Today, Last 7 days, Last 30 days, or a custom span.
Combine channel and date filters to trim noise fast.
Clear the filter list to see all conversations again.
How to find a needle in a haystack
Tap the magnifying glass icon (🔍). Type a username or any keyword you want to search from user or Delphi messages.
Scan live results as you type—no need to press Enter.
Clear the search box to return to the full list.
Stay ahead of issues
Open the Notifications tab. It surfaces alerts, flagged messages, and any questions your Delphi hasn’t answered.
Tip: Decide on a favorite filter set (e.g., “SMS + Last 7 days”) for routine check-ins on high-priority channels.
User Profile Integration
User Profile Integration
User Profile Integration lets you open a full dossier on any learner without leaving the chat.
What you can do
Click the username at the top-left of a conversation. A side panel slides in.
Review key data: summary, email, phone, join date, last seen.
Add or edit “User Info” sentences to capture milestones or preferences.
Manage access—grant, revoke, or restore login rights in one click.
Jump to “All Conversations” to scan every past interaction with this learner.
See more details here.
Tip: Update the user summary after each in-person session and we'll take care of automatic updating from their conversations in Delphi.
Further Reading
Best Practices
Best Practices
Review conversation history before each in-person chat
Review conversation history before each in-person chat
Reading your audience's recent chats arms you with context—questions they asked, breakthroughs they had, and areas still unclear. Spend two minutes scanning the latest thread so you can start the call with tailored conversation instead of generic prompts.
Revise your Delphi's responses to keep it learning
Revise your Delphi's responses to keep it learning
Every edit you make feeds your Delphi fresh training data. Aim to refine at least three replies per week—focus on common questions and edge cases. Over time, these small tweaks add up to sharper, more personalized answers.
Monitor the Notifications tab for urgent needs
Monitor the Notifications tab for urgent needs
Check the Notifications tab daily. It flags unanswered questions and system alerts so you can jump in before a learner feels stuck.
Troubleshooting/FAQs
Troubleshooting/FAQs
Why won't my conversation list load?
Why won't my conversation list load?
Your conversation list might not be loading for a few reasons. Try these tips:
Refresh your browser tab to clear a stalled request.
Check that filters or search terms aren’t hiding everything—reset them.
Confirm your internet connection; a slow link can block chat retrieval.
Log out and back in if the list is still empty—this resets your session token.
Can I edit my Delphi’s responses after they’re sent?
Can I edit my Delphi’s responses after they’re sent?
Yes, you can edit your Delphi's responses after they're sent. Hover over the blue Delphi reply, click Revise, rewrite the text, decide whether to notify the user, and click Update answer to save the change (and train Delphi). To learn more, see here.
What happens if a user messages in a different language?
What happens if a user messages in a different language?
When a message arrives in another language, you can click the Translate icon (top-right corner) to switch the entire thread to English or any target language. This way, you can always know what your users are saying, even if they're speaking in a different language.
Can I message users directly from within Delphi’s interface?
Can I message users directly from within Delphi’s interface?
Yes, you can message users directly from within Delphi's interface. Type your note in the conversation’s text box and press Enter; your words post as the next Delphi reply and appear instantly to the user, though they get a message showing that this was written directly from you and not your Delphi.