Last Upsell enables you to choose from two different placements, where and how your upsell offers will be displayed. You can even combine them and display each offer in a different placement to optimize your upsell strategy.
Pop-up on the Thank You page
A default option for new upsell offers. The offers are placed in the pop-up on the Thank you page. This pop-up is perfect for selling small accessories, such as spare batteries, phone covers, etc. The pop-up is able to display a lot of items with smaller thumbnails.
Pros:
Allows to show a lot of offers with thumbnails
Customers can choose multiple items and pay for them at once
It's compatible with all payment methods
Very well customizable
Cons:
Payment confirmation is required. If the order is paid e.g. by credit card, a customer has to enter information about the credit card again. This is unfortunately a Shopify limitation, we can't do much about it.
When the order is already fulfilled (e.q. immediately by some 3rd party fulfillment app) a pop-up is not shown as the item cannot be added anymore. For more details about the scenarios when the pop-up cannot be displayed click here.
What does the native Post Purchase offer look like?
This placement is displayed immediately after checkout, upsells are embedded in the specific post-purchase page. As this is a prominent offer with a large image, this placement is ideal for clothing, apparel, and other items, that are visually attractive and should be well visible.
Pros:
Visually attractive and simple
Doesn't require entering payment details again - items are purchased immediately after clicking the payment button
Holds on the fulfillment until the customer approves/rejects the offer
Cons:
Doesn't support a custom note field feature
Because of Shopify limitations, this placement won't surface:
If the store uses multi-currency checkout
Order is placed with local delivery
Order is paid with the alternative payment method
The customer chooses to check out with an installment service or a wallet service (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay).
The initial purchase was made with a gift card or any payment method other than a credit card.