If your Fire Studio iPad Player App previously showed as activated but now indicates it's not activated, there are a few possible reasons:
Uninstallation and Reinstallation
If you uninstalled and reinstalled the Fire Studio Player App, the license may have been reset.
2. Major Update to iOS
If you recently performed a major update to your iPad's operating system (iOS), it could have affected the app's activation status.
Solution: In either case, Digital Combustion will need to reset your license. Please follow these steps:
Your Name
User Name
Department
This will help us locate and reset your license.