Fire Studio Technical Support Center
Looking for answers about Fire Studio? This is the place to go first. Find help for issues and questions about Fire Studio Fire Simulation Software.
By Rich1 author21 articles
iPad Player Section
Information relating to the Fire Studio iPad Player App.
- Migrate a Windows/Mac License to an iPadThis will outline the steps needed to migrate your Fire Studio Player Edition computer license to an iPad Player license.
- MDM / Intune compatibility notice for the Fire Studio iPad PlayerIf your department uses Microsoft Intune or another MDM to deploy software, this article explains issues with the Fire Studio iPad Edition.
- Transferring simulations to the iPad Player (from Windows or Mac)How to copy Fire Studio simulations from a Windows PC or a Mac to the Fire Studio Player app on an iPad.
Installation Questions
Are you having a problem installing Fire Studio? Find help here.
- Installing Fire Studio 7 WindowsThis guide will give you detailed instructions on installing Fire Studio 7 on a Windows computer.
- How can I install and use Sim Packs in Fire Studio?How to install SimPack 1, SimPack 2 and Simulation Pack Pro 3 add-on simulations on Windows or Mac.
- Mac Unknown Developer ErrorHow to get past the unknown developer error
- Missing DLL warnings or Fire Studio won't start (Microsoft Visual C++)Fire Studio for Windows needs Microsoft's Visual C++ Redistributable (x64). If you see missing DLL warnings, install the latest version.
Issues While Using Fire Studio
Having a problem while using Fire Studio? Take a look here for answers.
- Where are the control points on my mask in Fire Studio 7?Explains the Mask changes in Fire Studio 7 (Windows)
- Why can't I see my Mask when I add it to the Simulation Window?Describes the solution when you cant see your mask in Fire Studio 6 and 7.
- Library Already LoadedIf you are experiencing problems with any of your Default Libraries not showing, or you are receiving an error ("Library already loaded from another location"), following the instructions below may…
- Why are my custom backgrounds coming in rotated sideways or upside-down?This article will help you fix the issue of your rotated backgrounds in Fire Studio.
- What is the Error: "Unable to Update Library List"?This describes a possible solution to an error with the library list.
- OneDrive Issues with Fire StudioOneDrive can cause multiple issues with Fire Studio. Here is a possible solution.
- Why am I unable to save simulations?Issues saving simulations or creating new libraries may be a Windows permissions issue.
- Blue Card program: getting your Fire Studio Player licenseWhen Blue Card instructors get their free Fire Studio Player license for iPad, which version they need, and what to do if they have an old username or reset their…
- What is Error 5013 "No remaining activations"?This article will tell you what the 5013 error is, and what you should do to solve it.
- I'm getting an error code "5008 - Invalid Activation Data" when trying to activate.This article will explain the 5008 Error Code
- Fire Studio 7 keeps asking me to register or activate (activation loop or 9400 error)Fix for Fire Studio 7 when it asks you to register or activate over and over, closes right after asking you to register, or shows a 9400 error.
- Changing your computer name can stop your Fire Studio license from workingFire Studio licenses are tied to the computer name. If the computer is renamed, contact support to reset the license.
- Can I use my FS7 License on Multiple Computers?Using one FS7 license on more than one computer.