Fire Studio Technical Support Center
Looking for answers about Fire Studio? This is the place to go first. Find help for issues and questions about Fire Studio Fire Simulation Software.
Migrate a Windows/Mac License to iPadThis will outline the steps needed to migrate your computer license to an iPad license.
iPad Player Section
Information relating to the Fire Studio iPad Player App.
My iPad Player App was activated before. Now it shows that it is not activated. Why would this happen?
How do I move my Exported simulations to a different computer or iPad?
Why Does Fire Studio 7 Flash A White Screen When Opened And Then Closes? Why is Fire Studio 7 crashing?
What Should I Do When Fire Studio 7 Will Not Start?
Why am receiving a "Library already loaded from another location" error, or my default libraries are not showing.
Where can I download the User Guide/Manual for Fire Studio 6.x or Fire Studio 7?
How do I move my simulation to another computer when upgrading to a new version of Fire Studio?
After moving my simulations to another computer, the background images are missing.
Installation Questions
Are you having a problem installing Fire Studio? Find help here.
Installing Fire Studio 7 WindowsThis guide will give you detailed instructions on installing Fire Studio 7 on a Windows computer.
I'm installing Fire Studio on a Mac and I get a message "Unknown Developer". What should I do?
I have a Fire Studio 5. Can I install it on a new computer?
Why am I getting "Missing DLL file warnings" after installing Fire Studio 6.5 or 7.0?
What are the Equipment Requirements to run Fire Studio 6.5 and 7.0?
Fire Studio fails to start on Mac Catalina OSX
How Do I Unzip the Compressed Installation File In Windows 10?
Error:"This application has failed to start due to a side-by-side configuration error." (Fire Studio 5/6)
"DirectX failed to initialize."
What does the error “The application has failed to start because the application configuration is incorrect.” mean? (Fire Studio 5 and 6.2)
Issues While Using Fire Studio
Having a problem while using Fire Studio? Take a look here for answers.
How Can I Resolve Fire Studio Issues Caused By OneDrive?OneDrive causing File Not Found errors and Library problems.
I created a new custom Library, but it doesn't show up on my Library List. Also, I am unable to Save my simulations. What Should I Do?
Why are my custom backgrounds are coming in rotated sideways or upside-down?
Why is "File Not Found" is appearing in my preview window?
What is the Error: "Unable to Update Library List"?
Why Is My Fire Studio 7 Screen Flickering?
Where are the control points on my mask in Fire Studio 7?Explains the Mask changes in Fire Studio 7 (Windows)
Why can't I see my Mask when I add it to the Simulation Window?Describes the solution when you cant see your mask in Fire Studio 6 and 7.
New Feature Requests
If you have a great idea for Fire Studio, let us know here.
How do I request a new or improved feature for Fire Studio?
How do I move my Fire Studio 5.x and 6.2 license to a different computer?
How Do I Activate Fire Studio?
What is Error 5013 "No remaining activations"?This article will tell you what the 5013 error is, and what you should do to solve it.
I'm getting an error code "5008 - Invalid Activation Data" when trying to activate.This article will explain the 5008 Error Code
The Fire Studio 7 License Manager repeatedly prompts you to register the software, or you receive a 9400 Error.If you're experiencing activation problems with FireStudio7, or you receive a 9400 error, follow these steps to resolve the issue
How Do I Move My Fire Studio 7 License To A Different Computer?Information to deactivate your license on one computer and activate it on another computer.
Tech Alerts
This section includes information about any alerts with our software.
Apache Log4j - Fire Studio Not Affected