FAQs - Benchmarking Companies
Q: What is Company Benchmarking?
Company benchmarking is when Diligentsia, on an anonymized basis, compares your company's performance and scores on the Diligentsia platform with other companies also on the platform to assist you in seeing how you perform in detail against other companies, peer companies, your industry average etc.
Q: Do other companies get to see our performance?
No. Your scores are added to a general database, but your company's individual performance cannot be seen by anyone you have not authorized.
Q: Who else gets to see our benchmarking performance?
Advisors and investors YOU select gets to see the benchmarking results.
Q: My data is confidential - I don't want anyone else seeing it.
We never share your information or your clients' information with anyone else, except in a summarized and anonymized format.
Q: What is the point of benchmarking?
Seeing how you compare against comparable others (objectives, stage of development, industry etc) is a useful exercise. For example, Benchmarking is useful to know that where all your competitors score highly with GDPR and you have a below average score, this suggests you should put more resource into bring your company "up to standard".
Q: Can I opt out my company from benchmarking?
No. You may not to wish to use the benchmarking data we provide you, but you cannot opt out of your company's performance data being used on a fully aggregated and anonymized basis.
Q: Can I export benchmarking reports?
Yes, reports can be exported in various formats.
Q: How do I interpret benchmark results?
The module provides visual and numerical comparisons.
Q: What industries are supported?
Various sectors are supported.
Q: Can I benchmark globally?
Yes, the module includes both local and global data.
Q: How do I invite team members to view benchmarks?
You can share access through user permissions.
Q: How secure is my benchmarking data?
Data is encrypted and stored securely.
Q: How do I update my benchmarking criteria?
You can edit criteria within the module.
Troubleshooting FAQs
Q: Why can’t I see my company’s benchmarking results?
A: Ensure you’ve completed the required modules and sections in the platform. Benchmarking data is updated in real-time after module completion.
Q: Why are my benchmarking reports not generating?
A: Reports may not generate if there’s incomplete data in key modules. Ensure all relevant sections are completed and saved.
Q: Can I customize the criteria for benchmarking?
A: Yes, benchmarking criteria can be edited within the module. If you’re unable to make changes, contact support for assistance.
Q: Why are certain industries not available for benchmarking?
A: Benchmarking is available for industries supported by the platform. If your industry is not listed, contact support to discuss potential updates.
Q: Can I opt out of benchmarking?
A: No, company performance data is anonymized and aggregated for benchmarking. However, you can choose not to utilize the results.
Q: Why is my benchmarking data incorrect?
A: Review your inputs in the modules contributing to benchmarking. Inaccurate data is often due to incomplete or erroneous information.
Q: Can I benchmark multiple companies at once?
A: Yes, benchmarking supports comparisons across multiple companies within your portfolio.
Q: Why can’t my team members access benchmarking reports?
A: Ensure the appropriate user permissions are granted. Access can be configured in the platform’s user management settings.
Q: How do I interpret benchmarking results?
A: Benchmarking reports include visual and numerical comparisons. If you need further clarification, consult the report guide in the module.
Q: Why is my benchmarking data not updating?
A: Ensure your modules are saved and synced. If issues persist, refresh your dashboard or contact support.
Q: Can I share benchmarking results with external parties?
A: Yes, you can export benchmarking reports in various formats and share them externally.
Q: What happens if my benchmarking data is inaccurate?
A: Update the relevant modules and regenerate the report. Contact support if discrepancies remain.
Q: How often is benchmarking data refreshed?
A: Benchmarking data is updated in real-time as you complete or update modules.
Q: Can I include global data in my benchmarking analysis?
A: Yes, the module supports both local and global data comparisons.
Q: Why can’t I export benchmarking reports?
A: Ensure all required fields are complete, and the benchmarking module is functioning correctly. Contact support if exporting issues persist.
Q: How secure is my benchmarking data?
A: Benchmarking data is encrypted and stored securely. Only authorized users have access.
Q: Why is benchmarking not available for my company?
A: Ensure you’re on a Lite or Pro plan, as benchmarking may not be available on free plans.
Q: Can I view benchmarking results for historical data?
A: Yes, historical benchmarking data can be accessed for trend analysis within the module.
Q: How do I contact support for benchmarking-related issues?
A: Use the support bot on the website or email support@diligentsia.co.uk for assistance.