FAQs - Client/Portfolio Benchmarking
Diligentsia, on an anonymized basis, compares your clients' performance and scores on the Diligentsia platform between each other, and with a summary of other companies also on the platform to assist you in seeing how your clients perform amongst themselves and also in detail against their industry average etc.
Q Do other companies get to see our client's performance?
No. Your client's scores are added to a general database, but your client's individual performance can't be seen by anyone you and they have not authorized. So, other companies don't get to see your client's performance.
Q Who else gets to see our clients' benchmarking performance?
Your clients and investors your client selects to see the benchmarking results for their company.
Q My and my clients' data is confidential - we don't want anyone else seeing it.
Of course. We never share your information or your clients' information with anyone else, except in a summarized and anonymized format.
Q What is the point of benchmarking?
Seeing how you compare against comparable others (objectives, stage of development, industry etc) is a useful exercise. For example, benchmarking is useful to know where all your competitors score highly with GDPR and you have a below average score, this suggests you should put more resource into bring your company "up to standard".
Q Can I opt out my client companies from benchmarking?
No. You may not to wish to use the benchmarking data we provide you, but you cannot opt out of your client's performance data being used on a fully aggregated and anonymized basis.
Q: Can clients view their benchmark reports?
Yes, if permissions are granted.
Q: What industries are covered by the benchmarking module?
Various sectors are covered by the benchmarking module.
Q: What security measures are in place for benchmarking data?
Data is encrypted and stored securely.
Q:Can I benchmark client portfolios globally?
Yes, the module includes global data.
Q: How do I export benchmark reports?
Reports can be exported in PDF format.
Troubleshooting
Q: Why can’t I access the benchmarking module?
A: Ensure that your subscription includes access to the benchmarking module. If the issue persists, contact support.
Q: Can I opt out my clients from being included in benchmarking?
A: No, benchmarking data is anonymized and aggregated. Opting out is not possible.
Q: How do I ensure my client’s data remains confidential?
A: Diligentsia encrypts and anonymizes data, ensuring client confidentiality. Only authorized individuals can view detailed client performance.
Q: Can I view benchmarking data for industries outside my client’s sector?
A: Yes, the benchmarking module includes data across various industries for comparison.
Q: What should I do if a benchmark report is incomplete or missing data?
A: Ensure all required client data is entered accurately on the platform. Refresh the module or contact support if the issue persists.
Q: How do I export benchmarking reports?
A: Go to the benchmarking module, select the desired report, and click the export option to download it in PDF format.
Q: Can clients access their own benchmarking reports?
A: Yes, clients can view their benchmarking reports if you grant them the necessary permissions.
Q: How are benchmark scores calculated?
A: Scores are derived by comparing client data with anonymized, aggregated data from similar companies on the platform.
Q: What happens if my client disagrees with their benchmarking results?
A: Benchmarking results are based on objective data. If discrepancies arise, review the data entered for accuracy.
Q: Can I compare my clients’ performance against global benchmarks?
A: Yes, the benchmarking module includes global data for broader comparisons.
Q: Why do some benchmarking reports take longer to generate?
A: Reports with larger datasets or complex comparisons may take longer. Contact support if delays persist.
Q: How often is benchmarking data updated?
A: Benchmarking data is updated regularly based on new inputs from companies on the platform.
Q: Can I create custom benchmarks for specific clients?
A: No, benchmarks are standardized based on industry, development stage, and objectives.
Q: What security measures are in place to protect benchmarking data?
A: Data is encrypted during storage and transmission, ensuring compliance with data protection standards.
Q: Can I view benchmarking trends over time?
A: Yes, benchmarking reports include historical data to track performance trends.
Q: What should I do if benchmarking data appears inconsistent?
A: Verify that client data is accurate and complete. If inconsistencies persist, contact support for assistance.
Q: Are benchmark reports tailored to specific industries?
A: Yes, reports are customized based on industry, objectives, and development stage.
Q: How can I grant clients access to benchmarking results?
A: Use the permissions settings to grant clients access to their benchmarking reports.
Q: Can I benchmark clients at different stages of development?
A: Yes, the benchmarking module accounts for various stages of development in its analysis.
Q: How do I contact support for issues with the benchmarking module?
A: Use the support bot on the website or email support@diligentsia.co.uk for assistance.