We’re excited to share a new set of platform improvements focused on making order coordination faster, improving operational transparency, and helping teams better track and manage fulfillment workflows.
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These updates are designed to reduce manual follow-ups, improve response rates, and give both admins and end users a smoother experience throughout the order lifecycle.
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To help employees and recipients respond faster to important order actions, confirmation forms are now supported through SMS notifications in addition to email.
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SMS notifications are now automatically sent for:

Recipientsreceive a direct link to the confirmation form together with the relevant order reference, making it easier to complete actions directly from a mobile device.

For Pickup Confirmation forms, automatic reminder SMS notifications are also included if no response is received.

✅ Faster response times for confirmations
✅ Reduced reliance on email visibility
✅ Easier mobile access for end users
✅ Fewer delays caused by missed communication

[Add screenshot – SMS Notification Example]
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We’ve added detailed activity logs for both Address Confirmation and Pickup Confirmation workflows to provide better visibility into communication history and confirmation status.
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Clients can now view from the order page:

The activity log is accessible directly from the order experience, helping teams quickly verify the current confirmation status without needing manual follow-up.
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✅ Greater transparency across confirmation workflows
✅ Easier troubleshooting and tracking
✅ Reduced confusion around delivery and pickup coordination
✅ Better visibility into communication history

To improve visibility around operational disruptions and warehouse availability, we’ve introduced proactive delay notifications during the order creation flow.
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When a warehouse is experiencing a holiday period or operational disruption that may impact fulfillment timing, a notification banner will now appear:

These notifications help set expectations early while keeping teams informed about potential delays.
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✅ Better planning and expectation management
✅ Increased transparency around warehouse operations
✅ Improved visibility before submitting orders
✅ Fewer unexpected fulfillment delays
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We’ve introduced new visual indicators in the Orders tab to help teams quickly identify orders that are still waiting for pickup and Address confirmation responses and may require follow-up.
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These indicators are designed to improve visibility, reduce stalled orders, and help teams take action faster when coordination is delayed.
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A purple indicator appears when a Pickup and Address Confirmation forms have been sent, but no response has yet been received from the sender/recipient.

This gives your team a quick way to identify orders that are still pending pickup coordination or Address confirmation and may require monitoring.

A red indicator appears when a only for cases when sender has not responded to multiple pickup coordination attempts over an extended period of time.

In these cases, the order may require direct intervention from:

This is especially relevant for delivery and offboarding orders where pickup coordination is required before the order can move forward.

Address confirmation form sent to recipients are autoconfirmed after a few days, as we use the for verification for the inserted while
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These new indicators provide a clearer and more proactive way to manage pickup coordination directly from the Orders tab, helping teams:

We’ve updated the Financial Overview section in the Control Panel to make payment visibility clearer and easier to manage.
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The layout of the Financial Overview area was improved to better separate and display invoice statuses, making it easier to identify:

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We also improved the filtering behavior for a more accurate and consistent experience when reviewing financial information.
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✅ Easier visibility into upcoming and overdue payments
✅ Clearer financial organization within the Control Panel
✅ Improved filtering accuracy
✅ Faster financial follow-up and review workflows

We’ve introduced improvements to MDM asset synchronization and hardware specification management to provide more flexibility and better asset data management.
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Clients can now manually edit asset specifications in cases where:

Additionally, clients can:

We also improved sync behavior so that:

✅ Greater flexibility managing asset information
✅ Better control over hardware specifications
✅ Easier correction of incomplete or outdated asset data
✅ Improved asset accuracy across systems
✅ Reduced risk of manual updates being overwritten unnecessarily

We’ll continue enhancing transparency, coordination workflows, and operational visibility to help your teams work more efficiently throughout the order lifecycle.

Thank you for your ongoing feedback, partnership, and collaboration — your insights continue to help shape and improve the platform 💚
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