This guide outlines everything you need to know to start booking and issuing tickets with LOT. It also covers available product features and post-sales support.
⚡️ What can you do in the LOT channel?
In this channel you can:
Make a calculation;
Create a booking;
View the created bookings;
Enter phone number, email address;
Issue tickets;
Add additional services (after the issuance);
Void tickets;
Refund tickets;
Exchange tickets;
Cancel booking.
🧑💻 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details. Press the «Book» button once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking."
Step 3: Issue
Click on the «Issue» button located in the top right corner of the page to generate your tickets.
❗️In LOT NDC there is no price recalculation on the day following the booking creation. The fare remains fixed until the ticketing time limit expires.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
❌ Void and cancellation
After the tickets are issued, you are allowed to void them until the end of the day. For that, click "Void and cancel" button at the top right corner. The segments will be also removed automatically.
❗️The void is processed for all passengers in the booking. To split the passengers — please reach the support team.
💼 Post-Sales
Purchase of additional services
Please review detailed instruction about additional services.
Reissue
Please review detailed instruction about reissue.
Refund
Please review detailed instruction about refund.
👉 How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS.
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
1. FXB
2. FXA
3. FXB/KC
4. FXB/SBF
5. FXB/R UP
Step 2: Calculate and book.
✏️ At this point, DRCT will offer to calculate. At the right of the corner calculation window will pop up with price quote offered by DRCT. Click on the «Book» button to start creating the reservation.
✏️ You will be redirected to the booking page in the search. Open the flight details, select the desired fare, following the flow described in a previous section.
✏️ The passenger and flight details will be filled in automatically.
Press the «Book» button to complete the reservation.
✏️ Further management of the booking will also take place on the DRCT website.
🛠️ How to manage LOT bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange (if not available in booking).
Seat selection (if not available in booking).
Additional baggage handling (if not available in booking).
Special service assistance.
Request for PETC, AVIH, UMNR and others services.
Change / enter contact details.
Change / enter mile card.
Refunds (if not available in booking).
Other issues.
🔮 If you have any remaining questions, please don’t hesitate to reach out to us via the support chat — we’ll be happy to assist you.