This guide provides essential information to help you get started with booking and issuing AirBaltic tickets. It outlines the key product features as well as the available post-sale support options.
⚡️ What can you do in the AirBaltic channel?
In this channel you can:
Make a calculation;
Create a booking;
Add additional services (before the issuance if the form of payment is a card);
View the created bookings;
Enter phone number, email address;
Cancel booking;
Issue tickets;
Void tickets (time restrictions apply depending on payment form);
🧑💻 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details.
💼 Additional services
✏️ In DRCT, you can add seats and services (meal, etc.) if needed. The ticket will be issued along with selected services.
❗️Adding seats and services is only possible in DRCT if your form of payment is CC (credit card). For Cash form of payment ancilliaries are not available at the moment.
The booking will be created along with selected services.
Press the «Book» button below once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking."
Step 3: Issue
✏️ Once you are redirected to the booking page, click on the «Issue» button located in the top right corner of the page to generate your tickets.
❗️For AirBaltic there is no price recalculation on the day following the booking creation. The fare remains fixed until the ticketing time limit expires.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
❌ Void and cancellation
Tickets can only be voided on the same calendar day, with limits based on the payment method.
Card payment: void requests accepted daily until 20:00 (Riga time).
Cash payment: void requests accepted Mon–Thu until 17:00, Fri until 15:30 (Riga time).
❗️To void a booking, contact support. They will send a void request to the airline.
⚡️How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS.
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
1. FXB
2. FXA
3. FXB/KC
4. FXB/SBF
5. FXB/R UP
Step 2: Calculate and book.
✏️ At this point, DRCT will offer to calculate. At the right of the corner calculation window will pop up with price quote offered by DRCT. Click on the «Book» button to start creating the reservation.
✏️ You will be redirected to the booking page in the search. Open the flight details, select the desired fare, following the flow described in a previous section.
✏️ The passenger and flight details will be filled in automatically.
Press the «Book» button to complete the reservation.
✏️ Further management of the booking will also take place on the DRCT website.
🔔 How to manage AirBaltic bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection.
Additional baggage handling.
Special service assistance.
Request for PETC, AVIH, UMNR and others services.
Change / enter contact details.
Change / enter mile card.
Change / enter corporate number.
Refunds.
Other issues.
❤️ If you still have any questions, feel free to reach out to us via support chat — we’ll be happy to help.