The following guide will provide you with the necessary information to help you get started with booking and issuing Lufthansa Group tickets. Here you can find out more information about the product features and post-sale assistance that is available.
💡What can you do in the Lufthansa Group channel?
In this channel you can:
Make a calculation;
Create a booking;
View the created bookings;
Enter additional data. For example, passport, phone number, email address, miles card;
Reprice on the day of issue;
Issue tickets;
Add additional services (after the issuance);
Void tickets;
Refund tickets;
Cancel booking.
🚀 How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
1. FXB
2. FXA
3. FXB/KC
4. FXB/SBF
5. FXB/R UP
Step 2: Calculate and book
✏️ At this point, DRCT will offer to calculate. At the right of the corner calculation window will pop up with price quote offered by DRCT.
Click on the «Book» button complete the reservation. Within 3-7 seconds the booking will be created in DRCT.
Step 3: Manage the booking
✏️ In order to start working with the booking, you need to open it in DRCT application by clicking on the blue icon in the right corner.
❗️Here you can proceed with following commands:
RTLOCATOR — to open the needed booking.
RTACTIVEPNR — to view all the active bookings.
TTP — to issue the ticket for current PNR.
TTM — to issue the baggage for current PNR.
XI/ER — to cancel the booking.
TRDC/ER — to void the ticket for current PNR.
AP [phone number] — to enter the phone number.
AP E [email] — to enter the email address.
SRFQTV LH HK-LH123456789111/P1 — to enter the FQTV.
SR DOCS YY HK1-P-UKR-FZ111111-UKR-14DEC97-F-03JUL30-DOE-JANE — to enter the passenger's passport information.
SRDOCOLHHK1-DOE GBR-V-11223344-LONDON GBR-18JUN21-USA-20MAY25/P1 — to enter passenger's visa information.
ADDlocator — to add passive segments in Amadeus.
Step 4: Issuing
✏️ Press TTP button or enter the command on your own and the ticket will be issued. All tickets issued will be included in the «Sales» section on the DRCT.aero website.
👀 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details. Press the «Book» button once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking."
Step 3: Issue
✏️ Once you are redirected to the booking page, enter and save passport information. When you are done, click on the «Issue» button located in the top right corner of the page to generate your tickets.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
💰 Continuous Pricing
What is Continuous Pricing?
It’s a mechanism by Lufthansa Group in NDC that can lower the price between fare classes if there is demand. It does not change the fare rules, does not apply to the lowest fare classes, and works only on the day the booking is created (until 23:59).
How does it work in DRCT?
Right after the booking is created, we indicate that the pricing is dynamic.
The booking shows two time limits: one for the fare and another for the segments.
The next day, the price is automatically recalculated in the window on the left bar.
📈 Reprice on the date of issue
If you issue the ticket on the next day after the booking creation, the price may change. When you click "Issue", a window with the recalculated price will appear.
If the price is acceptable, click "Issue".
Otherwise, click "Cancel" to discard the action.
❗️If the price hasn’t changed, the ticket will be issued without any additional notifications.
❌ Void and cancellation
After the tickets are issued, you are allowed to void them until the end of the day. For that, click "Void and cancel" button at the top right corner. The segments will be also removed automatically.
❗️The void is processed for all passengers in the booking. To split the passengers — please reach the support team.
💼 Post-Sales
Adding the frequent flyer number
Please review detailed instruction about how to add frequent flyer card.
Purchase of additional services
Please review detailed instruction about additional services.
Refund
Please review detailed instruction about refund.
👩💻 How to manage Lufthansa Group bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection (if not available in booking).
Additional baggage handling (if not available in booking).
Special service assistance.
Request for PETC, AVIH, UMNR and others services.
Change / enter passport data.
Change / enter contact details.
Change / enter mile card.
Refunds (if not available in booking).
Other issues.
💙 If you have any questions remained, do not hesitate to contact us via support chat — we will gladly assist.