The following guide will provide you with the necessary information to help you get started with booking and issuing FlyOne tickets. Here you can find out more information about the product features and post-sale assistance that is available.
💡What can you do in the FlyOne channel?
In this channel you can:
Make a calculation;
Review the fare rules;
Review fare details;
Create a booking;
View the created bookings;
Enter passport;
Issue tickets;
Add additional services (after the issuance);
Refund tickets;
Cancel booking.
🙌 How to create and issue tickets via DRCT search?
Step 1. Search
✏️ To get started, enter your search parameters and then click «Search». DRCT will provide you with flight options in a few moments.
Step 1.1 Fare Rules
✏️ To review the fare conditions, as well as the exchange and refund policies, please click on the blue "Fare rules" link within the section containing your preferred fare.
Select the fare you want.
Step 2: Create the booking
✏️ Select the flight and price that you would like, and then provide the passenger details.
Press the «Book» button once you're done.
✏️ To open only the booking that you have created, please click on the green pop-up line labeled "Open booking.”
❗️Please note that the time limit is always 30 minutes for FlyOne.
Step 3: Issue
✏️ Once you are redirected to the booking page, enter and save passport information.
✏️ When you are done, click on the «Issue» button located in the top right corner of the page to generate your tickets.
✏️ All tickets issued will be included in the «Sales» section on the DRCT.aero website. Here you can download the ticket in PDF format.
💬 How to create and issue tickets via DRCT extension?
Step 1. To start working in DRCT, enter in your GDS.
Passenger name.
Flight segment.
Calculation command, e.g. FXB.
❗️The following pricing commands are currently supported:
FXB
FXA
FXB/KC
FXB/SBF
FXB/R UP
Step 2: Calculate and book.
✏️ At this point, DRCT will offer to calculate. At the right of the corner calculation window will pop up with price quote offered by DRCT. Click on the «Book» button to start creating the reservation.
✏️ You will be redirected to the booking page in the search. Open the flight details, select the desired fare, following the flow described in a previous section.
✏️ The passenger and flight details will be filled in automatically. Press the «Book» button to complete the reservation.
❌ Void and cancellation
After the tickets are issued, you have 3 hours to void them.
Please note that you cannot cancel the tickets on your own. To cancel your tickets, please contact us via the chat on DRCT.aero.
Ticket cancellation is only possible if there are more than 24 hours remaining before the departure.
💼 Purchase of additional services
At the booking stage, you can view the available additional services. In DRCT, you can add baggage, seat selection, and services (PETC). All services can only be added or purchased after the tickets have been issued.
💡 Please review detailed instruction about additional services.
💸 Refund
You can calculate the amount and process the refund in DRCT on your side. To do this, please click the “Refund” button at the top of the booking. First, you will see a window with the refund amount calculation, and then you can confirm or cancel the refund.
❗️Please note that only Loyal and Advantage fares are eligible for refunds at FlyOne. Penalties and other fare conditions can be found in the "Fare rules".
🌟 How to manage FlyOne bookings once they are issued?
Our support team is available to assist you with post-purchase service matters for the following topics:
Ticket exchange.
Seat selection (if not available in booking).
Additional baggage handling (if not available in booking).
Change / enter passport data.
Change / enter contact details.
Change / enter mile card.
Refunds (if not available in booking).
Other issues.
💙 If you have any questions remained, do not hesitate to contact us via support chat — we will gladly assist.