As of April 2023, Google Calendar added a new policy recently for users to help combat spam. This new policy impacts all third party scheduling tools, including Easy Appointment Booking. Events set up for calendar invitations will only be added automatically if you have had previous interaction with your invitee. For an invitees first time booking, the calendar event will not be automatically added. First time invitees will need to confirm their booking by clicking on a confirmation link within their email inbox.
In order to allow calendar invitations to be added automatically within your Google Calendar, there are a few things you can do:
Google Calendar users can change this setting at anytime from within their account by:
Click Settings on the top right hand side of your Google calendar.
Under General, select Event Settings.
Under Add invitations to my calendar, select From everyone.
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You can click on the "I know the sender" button when presented which will add that email address to your Google Calendar safe senders list for future events to be added automatically.
Once you have done this, you will need to click Yes on the event invitation to ensure it is added to your Google calendar.
Why does the customer see Unknown Sender in the calendar invite notification?
Easy Appointment Bookings does not control the email being flagged with unofficial sender; the customer would have to add the invite to their calendar.
Why is it flagged as unofficial sender?
The reason for this is because this email is actually coming from the merchant (you), and the merchant email has never emailed that customer before.
