ecbo cloak is a luggage storage platform — we connect users with independently operated store partners who provide the physical storage space. We are not a transportation, shipping, or delivery service.
This means:
ecbo cloak is not responsible for missed flights, trains, or travel connections resulting from delays or issues at a store
ecbo cloak is not responsible for consequential losses — such as hotel bookings, tour tickets, or other expenses — caused by a store-related incident
ecbo cloak is not responsible for the contents of luggage beyond the insurance coverage described in our terms of service
ecbo cloak does not guarantee store opening hours — stores are independently operated and may occasionally be unavailable despite listed hours
If something goes wrong at a store, we will investigate and take appropriate action. Insurance compensation of up to 100,000 yen per item is available for lost, stolen, or damaged luggage subject to review. See luggage insurance details.
For full details of our liability terms, please refer to the ecbo cloak Terms of Service.