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How to cancel or change your reservation before check-in day. Same-day cancellations are not refundable.

2週間以上前に更新

You are able to change or cancel your reservation until 1 day before your check-in date.

App (iOS/Android):
Go to the reservations tab, select your reservation, and tap 'Change reservation details' or 'Cancel reservation'.

Browser:
After logging in, go to 'Reservation management' from the menu, select your reservation, and choose 'Change reservation details / Cancel reservation'.

*Cancelled reservations will be refunded within 3–4 days. Refund timing may vary depending on your card provider — in some cases, a charge may appear first before the refund is processed.

*Same-day cancellations (on your check-in date) are not possible via the app or browser, and your reservation fee will not be refunded. See: Same-day cancellation policy.

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