How to customise your service type
The reason why we suggest you customise your service type is so you can make the system work around the way you or your kitchen operates. So follow these steps to personalise EMenu to you.
Once you have chosen what you would like to offer as a service you might want to
Customise how orders flow from accepted to being marked as finished (automatic or manual if you are using kitchen screens),
Notes customers see before and after payment
Tipping and service charge settings,
Virtual tabs,and more.
To do so click the edit button on your service type.
This page will then pop up:
Select General settings and ensure that the ‘enabled’ and ‘public’ setting is on to ensure your restaurant is live
To the left you can customise the minimum order (most services have a minimum order of 30p else payments won’t process).
Underneath “Ordering & Checkout” you can manage how you want to manage your order flow for the service and what data you want to collect.
Make sure the payment required before order proceeds is switched on for all service types - unless you offer tabs (pay later).
There are 5 further processing stages:
Acknowledge- order is acknowledged by the system and comes through to your live order screen (order stays in ‘New’ in the manager screen).
Prepare - order is communicated as being prepared (order stays in ‘New’ in the manager screen).
Ready- order has been made and is on the way (order stays in ‘New’ in the manager screen)..
Finish - removes order from live order screen + adds the order to your reporting (order moves from ‘New ‘to ‘Finished’ in the manager screen).
There is an ‘auto’ toggle for each of the processing stages of an order. We recommend you have them all on with 15 minutes set in the ‘minutes box’.
This setting works for 90% of customers
It will move orders from acknowledged to finished within 15 minutes (or x minutes which you define)
This time frame allows you to manually press ‘finish’ if you finish an order before x minutes else it will automatically be marked as finished
as they can manually mark an order as
Ensure ‘Auto acknowledge’ is on (currently there is no way to stop an order however you can refund an order).
These are the different steps to what you would press to communicate the status of the order with your customer should you not make this automatic. Note that all orders must be marked as ‘finished’ in order for them to be added to your reporting. We recommend having ‘auto finish’. There is more on this here.If your operation revolves around printers rather than looking at the manager screen then we would advise to make this all automatic. If you would like more control over the communication to your clients, do not switch on auto prepare and auto ready. However we do recommend that you switch on auto acknowledge so that the order pulls through to your live order screen.
If you scroll down you will find messages and tipping, for messages you can customise different messages for customers to receive at different parts of the customer journey, so if you would like to add for example a note about waiting times this would be great to put in the basket:
Custom tipping is just below the above image, make sure to switch this on to let your client choose their tips for you, we will always have a default 10% as well to encourage more tips- you can also change this.