The consultations module allows you to send a patient a questionnaire or have them answer it with you. The pharmacist then analyzes these consultations in the dashboard.
If you have access to the "Consultation" module, you'll see the "Consultations ▼" option at the top left of your screen, following the name of your establishment.
Start a consultation
To start a consultation, click the "Consultations" tab, then "Start a consultation".
Reason for consultation
There are two ways to select a questionnaire: the search bar and the list of pre-selected frequent reasons.
If you would like more tools for selecting the right consultation reason, see our Assistants/Technicians Quick Guide.
Consultation details
In this second step, you can choose whether the patient is onsite at your facility or has contacted you by phone. By default, "Onsite" will be selected.
Next, choose who will answer the questionnaire between you (the employee), on your computer, or the patient, via one of the following methods:
SMS: A text message will be sent to the patient to complete the questionnaire on their cell phone;
Email: An email will be sent to the patient to complete the questionnaire on their phone or computer;
Shareable link: Generate a shareable link that you can then send to the patient if you communicate with them via a messaging platform;
PIN for tablet: Generate a 4-digit code you can give the patient to complete the questionnaire on an electronic tablet at your facility.
Patient information
In this third step, select the patient for whom the consultation is intended.
If the patient has never had a consultation or follow-up with the Empego platform, click on "Create a new patient" to create a patient profile.
If the patient already has an Empego profile, you can search for them using the search bar and select them by clicking on their name. The "Send to patient" or "Start questionnaire" buttons can be selected.
The search bar allows you to find a patient using their surname, first name, RAMQ, or telephone number. If more than one choice is available, make sure that a second identifier (e.g., date of birth, if applicable, telephone or email) enables you to confirm that the selected profile is the right one.
Answering the questionnaire
If the questionnaire is sent to the patient, ensure they have received the link and let them answer independently.
If you answer the questionnaire with the patient directly on your computer (assisted mode), ask the questions as they appear on the screen. Questions marked with a red asterisk are mandatory; an answer must be selected to proceed to the next question. Non-mandatory questions can be skipped by clicking the "Next" button at the bottom of the screen. If you need to return to a question, click "Previous."
