To properly troubleshoot the issue of resetting your password, please try each of these before contacting us:
How did you access the Sign-In page?
If you go to the Enrollsy website to try and reset your password, you are in the wrong place.
If your Provider has a link on their website where Customers can access their account, go there.
Or you can ask for the Account Sign-In or Password Reset link from your Provider.
Click the Setup/Reset Password button at the bottom of the Account Sign-In page. This is what the Account Sign In should look like:
Verify Email Address
Did you receive the password reset email and click the "Request Password" button but still have issues?
Verify your login email address to ensure it is the same email address in your account. You can do this by contacting the company you are enrolled with.
Reset Password Email
If you clicked the "Request Password" button but still had issues, did you receive the password reset email? If not, your Provider (Company Admin) can send a password reset link.
Then you can go through the process one more time and recheck your email. You will often receive a password reset email but not click on it soon enough (password reset emails expire in 2 hours for security reasons).
Please look in your inbox/junk/spam folders if you don't see the email.
If neither of the steps above works, please whitelist enrollsy.com by following these instructions.
Remember: When a reset password email is generated, only the most recent email's link will work to reset the password. Generating many reset password emails in a row is not advised because doing so will invalidate previously generated emails.
Doesn't Recognize Email Address
Does the system say it doesn't recognize your email address? In that case, it's possible that your email address is being used for both a primary and secondary account holder in two different accounts. To resolve this, contact your provider and have them check if the email address appears twice in the system. If it does, they will need to either delete that email address or change it for you to be able to log in.
If you've tried all of these and still can't log in, please contact your Provider so they can contact Enrollsy to get additional help.