Need to send a customer another email confirmation of their enrollment? Follow these steps.
Resend Confirmation Email
Search for the Enrollee's name on the top search bar or the Enrollees page. On the Enrollee's Name under the current Enrollment, click the "Actions" button, and a message will pop up, "Re-send enrollment confirmation." Click that, and an email confirmation will be sent to the Primary Account Holder's email address.
If you want to preview the enrollment confirmation email, you can temporarily change out the Primary Account Holder's email with yours. Then re-send the email, and you can see what you are sending them. Just don't forget to go back in and remove your email address and re-add theirs. Don't forget to click "Save" as you're making changes.
If the customer still has issues with receiving the confirmation email, there may be a problem with their email address. Click here to find out what to do.