Although we send out automated Invoice reminders, there may be times when you need to send an Invoice to a customer for payment. To email them an invoice, follow these steps:

Step 1 - Find the Invoice on the Customer's billing page or the Invoices page. See this support article to learn how to view an Invoice.

Step 2 - Open the Invoice by selecting "Edit."

Step 3 - To email the invoice to your Customer, click on the printer icon and select "Print Statement."

Step 4 - Choose the dates of the transactions you want to include in the Invoices. Select "Load", then "Print."

Step 5 - When the printer window appears, under "Destination" or "Printer," choose "Save as a PDF". Click "Save" then select the destination to save the Invoice and name it (you can use the Customer's name and Invoice date).

Step 6 - Email the Invoice as an attachment using your email provider.

Another option is to text the Customer(s)/Account Holder(s) on Enrollsy and give them instructions to view and pay the Invoice on the Customer Portal.

You can send your Customer this support article that gives specific directions on how to make a payment within the Customer Portal.