When a customer purchases a ticket, they receive a ticket notification email with a link to view their online ticket. This link should take them to a downloadable PDF or Apple Wallet pass they can show and scan on the event day.
However, there are instances where they click the link and see the message “This event page is no longer available.” Here are some common reasons why this might happen:
When customers encounter the message "This event page is no longer available" while attempting to access their tickets, it can be puzzling and concerning, especially to your customers. This notification typically appears when there are underlying reasons hindering access to the event or ticketing page.
Below are potential explanations for this message:
Event Deletion or Expiration:
If the event’s product page was deleted from your Shopify store, especially if done directly from Shopify instead of the Evey app, the link in the ticket email may point to a non-existent or outdated page.
Even if you recreate the event, old links won’t work if the original product was deleted.
Expired Events: If the event date has passed, the ticket page may become inactive. This can also happen if the event date was accidentally set to an earlier date.
If the event hasn’t been deleted and the date is correct, but customers are still seeing the error, please contact us directly so we can look into it and resolve it right away.
We know how important it is for your attendees to access their tickets smoothly, and we’re here to help ensure everything runs as expected.