Tickets
22 articles
Can I Use the Ticket Scanning Feature on the Lite Plan?Understanding the ticket scanning feature availability on the Lite Plan.
Can Customers Cancel Their Tickets?Steps to cancel your ticket and understand the cancellation policy.
Will I Be Charged for Test Orders?Understanding if you'll be billed for placing test orders on your store.
Why Are Tickets Showing as Sold Out Even Though There Are Still Tickets Available?Understanding why tickets may appear sold out when they're still available.
Ticket Showing as “This Event Page Is No Longer Available”Understanding why your event ticket page is no longer available and what to do next.
How Do I Change the Ticket Order on the Storefront?Steps to rearrange the ticket order display on your storefront.
How Do I Offer Group Tickets?Steps to successfully set up and offer group tickets in your store.
How Do I Check the Inventory History for My Event?Steps to view and understand your event's inventory history.
Can I Create an Event Without Tickets, Like an RSVP-Only Event?Learn how to set up an RSVP-only event without issuing tickets.
Ticket Purchases Missing Date and Time (Recurring Events)Fixing missing date and time on your recurring event tickets.
Can I Upload a List of Barcodes That Shopify Will Use When Selling Tickets?Learn how to upload your barcode list for ticket sales on Shopify.
Where is the Ticket Fee Displayed?Locating where your ticket fees are shown on the app.
How to Customize Evey Tickets for Gifting With a Checkbox and Personalized MessagePersonalize your Evey tickets with a checkbox and custom message for gifting.
Billing Threshold - Duplicate ChargesUnderstanding duplicate charges and how to manage your billing threshold.
Offering Event Tickets in a Different CurrencyLearn how to offer event tickets in different currencies for your store.
Date & Time Selector Missing for Recurring Events (Theme-Related Issue)
How to Use Evey’s Date & Time Scheduler with Avis Product OptionsMaster scheduling dates and times for Avis products using Evey's tool.
Inventory Not Syncing After Updating a Group Ticket TimeTroubleshooting steps when inventory doesn't sync after updating a group ticket time.
How to set up ticket bundles without oversellingLearn to set up ticket bundles in your store without exceeding your inventory.
Fix “Failed to save ticket type” errorSolving the 'Failed to save ticket type' error in your store's system.
I Transfered My Ticket to the Wrong Email Address - What Should I Do?Steps to correct a ticket transfer to the wrong email address.
How can I resolve issues with ticket delivery or QR codes?Solving ticket delivery problems and QR code issues.