Email is the primary communication channel for sending tickets for an event. Sometimes, however, emails may end up in customers' spam folders, which can result in missed confirmations, frustrated customers, and lost opportunities.
Here are a few things that you can do do prevent this from happening:
1. Customize the subjects on email notifications
Be Clear and Specific: Craft subject lines that clearly reflect the content of the email. Avoid vague or misleading phrases.
Personalize: Include specific details relevant to the email content
Avoid Spammy Language: Refrain from using words or symbols commonly associated with spam, such as “FREE,” “Urgent,” or excessive exclamation marks.
Keep It Concise: Aim for subject lines that are brief and to the point. Long subject lines may be cut off in some email clients and can appear spammy.
Here's how you can change the subject on email notifications.
2. Change the email that sends the notifications to the customers. By changing the email address used for sending notifications, you can improve your sender reputation, enhance email authentication, and reduce the likelihood of your emails being flagged as spam.
You may visit this guide to implement this: click here.
For more questions, please don't hesitate to reach out to us.