Though a ticket fee is not required, we understand there are instances when this is needed, so we have provided you with the option to add a service fee to your tickets.
We have created this article to guide you on adding a service fee to your tickets and where this fee will be displayed.
1. We must ensure that your storefront integrations are installed before proceeding. If you're unsure how to go about this, you can check out our article on how to install your storefront integrations.
2. Once you've completed this step, head over to the event and click on "Event settings" on the Event dashboard.
3. Now on the "Event settings" page, click on the "Tickets" tab.
4. Once you're on the "Tickets" tab for each ticket variant, click on "Edit". Then, a pop-up window will appear.
5. Once the pop-up appears, you should scroll down to Service Fees and check the box that says, "This ticket type has a service fee that the customer will pay."
6. Once you've done this, you'll be able to enter the service charge and save your changes.
It's important to note that you'll need to repeat this process for each ticket variant. After you've completed this step, it's a good idea to check the service charge in the front store to ensure that it's accurately displayed.
7. To do this, click on "More" in the upper right corner and then hit "View on storefront."
8. On the product page of the storefront, the "Ticket fee" should be displayed next to the ticket price.
Please note that you must go to each ticket variant to add the ticket fee.