There will be times when attendees will be reaching out to you saying they have not received their tickets yet. And there are instances where they are not receiving their ticket because they are looking at the wrong email address.
So how will you check if their ticket was already sent, and to what email address was it sent?
1. To check this, you can go to the event.
2. Then on the dashboard, click on "Attendees."
3. This will bring you to the event attendees list.
4. Click on the attendee that you would like to check. This will bring you to the attendee information page.
5. Here you will see the delivery status, which shows “Delivered.” You can also see the date and time it was sent and the email address it was sent to. You can confirm the email address with the attendee to make sure he/she is checking the correct email address or that it is correct.
"Note: The 'Delivered' status only appears when Evey is sending your ticket emails directly. If you have connected a custom email service provider (such as Brevo, SendGrid, or an SMTP server), Evey hands the email off to your provider and does not receive delivery confirmation back. In that case, the status will not show in Evey — check your email provider's own dashboard or reporting to confirm delivery."
6. If you scroll down, you will also have the option to re-send the ticket.
If the email address is correct, you can re-send the ticket. If the attendee still says they are not receiving the ticket you ask them to check their spam and other folders.
If it’s not there you can reach out to us and we’ll be happy to assist you!