As an e-commerce merchant using Evey Events to organize and sell tickets for your events, managing archived events is crucial to maintaining a clutter-free and seamless storefront calendar. Occasionally, you may encounter a common issue where archived events continue to display on your website, leading to a "404 Page not found" error when clicked. In this knowledge-based article, we'll guide you through the process of resolving this problem and ensure a smooth ticketing experience for your customers.
Understanding the Issue:
When you archive an event, it is expected to be hidden from your website's storefront calendar. However, if you delete the event's product page on Shopify, a disconnection occurs between the event and Evey. Consequently, the app can no longer detect that the event is archived, leading to its continued display on your store. This issue arises when a merchant deletes the product on Shopify.
Workaround for Moving Archived Events:
Should you encounter this issue, there is a simple workaround to move the archived events away from the current calendar year (e.g., arbitrarily setting them to 01/2022). The good news is that you can perform this action on your own. To achieve this, follow these steps:
Access Evey on your Shopify dashboard.
Search for the event name in the "Archived Event."
Open the event and hit on the "Event Settings."
Scroll down at the bottom and hit "Delete event."
The "Delete Failed!" Pop-up: When you delete the event in question, you may see a "Delete Failed!" pop-up message. Don't worry; this is normal. Simply navigate back to Apps > Evey to view your events again, and the problematic event should be gone from your storefront calendar.
Ensuring Consistent Removal: Deleting the archived events on Evey will effectively remove them from your storefront view. We tested this process with two separate events on the Evey platform, and the outcome was consistent—ensuring that your storefront calendar remains clean and up-to-date.
Explanation for Merchants: Evey determines what is displayed on your storefront calendar. As such, events need to be deleted from the source, which is the Evey app, to prevent them from showing up after archiving. Deleting events directly from Evey ensures that your storefront accurately reflects the current status of your events.
By following the steps mentioned above, you can efficiently resolve the "404 Error" caused by archived events still showing on your storefront calendar. Take control of your event management and create a seamless ticketing experience for your customers with Evey Events. If you ever encounter any issues or need further assistance, our dedicated support team is always here to help you. Happy ticketing!