Selling group tickets in Evey Events & Tickets (Evey) means one purchase can include multiple tickets, for example, a “Group of 2” ticket that automatically issues two individual tickets. Customers may want to update the name or details for each ticket holder.
Follow the steps below to set up and manage this process.
Check the “Use the Same Ticket Information for All Tickets” Setting
When customers buy multiple tickets in one order, they may see the option:
"Use the same ticket information for all tickets."
If enabled, the customer enters one set of details (name, email, etc.), which is applied to all tickets in the order.
If disabled, customers can enter unique information for each ticket holder at checkout.
Allow Ticket Information Updates After Purchase
Purchasers can update ticket holder details after the order is complete if your attendee information fields allow it.
To check this:
Go to your event in Evey.
Open your "Event Settings."
Open the Attendee Information tab.
For each field (First Name, Last Name, Email, etc.), ensure "This field cannot be changed on their ticket page" is unchecked.
Note: Even if this option is unchecked, the name and email fields will still be locked if Enable ticket transfer is disabled.
To enable ticket transfer:
Go to your event.
Click the "Event Settings" and go to the "Event" tab.
Check "Enable ticket transfer."
Click Save.
Email Access Requirements
Ticket information can only be updated by:
The original purchaser, using the email address used at checkout.
The new ticket holder, if the ticket has been transferred to their email.
If a ticket is assigned to an email address that the purchaser cannot access, they will not be able to update that ticket’s details.