Check Your Event Notification Settings in Evey
If your customers aren’t receiving their tickets, one of the most common causes is a disabled email notification setting. This setting is controlled per event, so even if other events are working correctly, one event may still have it turned off.
This guide shows you where to check and how to fix it.
Recommended Setup: Collect Email Only
Our team recommends collecting email addresses only using the attendee information form.
Why?
Evey relies on email for delivery.
Collecting a phone number is optional and can sometimes confuse customers
Step 1: Open Your Event
Go to your Evey dashboard
Click Events
Select the event where customers aren’t receiving tickets
Step 2: Go to Event Settings → Notifications
Inside the event:
Click Event Settings
Select Notifications
Look for the setting:
“Send email when both email address and phone number are available for a ticket”
Step 3: Make Sure This Setting Is Enabled
This option should be enabled by default, but it’s possible it may have been turned off accidentally.
Important clarification:
This setting only affects attendees who enter both an email AND a phone number.
If the attendee enters email only, Evey will always send the ticket email as normal.
When this setting is disabled:
Evey will not send tickets
Even if the customer entered a correct email
Even if the order was successful
Turning this setting back ON will allow new tickets to be delivered normally.
Step 4: Resend Any Tickets That Were Not Delivered
Once the setting has been re-enabled, we recommend resending any previously blocked tickets.
Follow these steps on how to resend your tickets:
How to Resend Tickets to Attendees
After Completing These Steps
New ticket orders will send normally
Any previously unsent tickets can be delivered
Email notifications should now work as expected
Still Need Help?
If tickets still aren’t sending after enabling the setting and resending, reach out to us through the app — we’re happy to help troubleshoot further.