In some cases, the date and time selector for recurring events may not appear when selecting a ticket type on the product page.
This issue is theme-related and has been observed with certain third-party Shopify themes.
What You’ll See
Merchants may notice one or more of the following:
The date/time selector does not appear when choosing a ticket
The selector appears briefly, then disappears
Switching ticket variants causes the selector to stop working
The issue resolves after refreshing the page
This prevents customers from selecting a valid event date and time.
Why This Happens
Some Shopify themes dynamically re-render parts of the product page when:
A variant is selected
A ticket type is changed
JavaScript-driven components update the DOM
When this happens, the Evey date/time picker container may be removed or not re-mounted, causing it to disappear.
How to Add It (No Coding Required)
Go to Online Store → Themes
Click Customize on your active theme
Navigate to the event product page
Click Add block
Select Custom liquid
Paste the following code:
<div data-evey-scheduler></div>
Save your changes
This can be added to:
The main product section, or
A duplicated product template used only for events
When to Use This Fix
This solution is especially useful when:
The date picker disappears when switching ticket types
The selector works on one theme but not another
The selector only appears after a page refresh
You’re using a third-party or highly customized theme
Still Not Working?
If the date/time selector still doesn’t appear after adding the scheduler block:
Please contact Evey Support and include:
Your store URL
The event product URL
Your theme name
A screen recording (if possible)