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FAQ: Common Issues During Dashboard Migration

Common Issues When Migrating from the Legacy Dashboard

Updated over 2 weeks ago

When migrating your data, here are a few things to watch out for:

  • Field Mismatches:
    Some custom fields in the old dashboard may not map 1:1 with the new one. Use the mapping tool to assign equivalents or create new fields before importing.

  • Attachment Limits:
    Files larger than 10MB may be skipped during import. Re-upload them manually afterward if needed.

  • Permissions Conflicts:
    Admin access is required to perform data exports and imports. If you’re seeing access errors, check your role settings or contact your workspace admin.

  • Tag Behavior Has Changed:
    Tags are now nested under categories. Old tags will still work, but we recommend reorganizing them post-import for consistency.

Need help? Our migration team is here to support you—contact us here.

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