Quick answers to the billing questions we hear most often. For anything not covered here, contact support@examply.com.
Do Guests count toward my teammate limit?
No. Guests are free on every plan and don't count against your Free plan's 3-teammate limit or your paid plan's seat count. Guests only see the projects they've been invited to.
What happens if I remove a teammate mid-cycle?
You stop being charged for that seat starting on your next billing cycle. Examply doesn't refund the current cycle's already-paid seat cost, but the removed teammate's tasks, comments, and time entries stay in the workspace.
Can I get a discount for nonprofits or education?
Yes. Verified nonprofits and educational institutions get 30% off Starter and Pro plans.
Note: Apply by emailing support@examply.com from your organization's domain with proof of nonprofit or education status. Discounts aren't available on Enterprise custom quotes.
What currencies do you support?
Examply bills in USD by default. Enterprise customers on annual invoicing can request billing in EUR or GBP instead.
How do refunds work?
Monthly plans aren't refunded for partial months. Annual plans canceled within 14 days of purchase or renewal get a full refund; after that, annual plans aren't refunded for the unused portion, but you keep access until the end of the paid term.
Can I switch from monthly to annual billing?
Yes. Go to Settings > Billing > Change plan and select Annual as the billing frequency. The switch takes effect at your next renewal and applies the 20% annual discount from that point on.
What happens if a payment fails?
Examply retries a failed card payment a few times over the following days and emails the workspace's billing contact after each attempt. If payment keeps failing, the workspace is downgraded to the Free plan, and projects or teammates over the Free limits become read-only until you update your payment method and the balance clears.
Can I have more than one billing contact?
Invoices and payment-failure emails go to the address on file in Settings > Billing > Billing details, which can be a shared inbox rather than an individual's address. Any Owner or Admin can still view and manage billing from their own account regardless of which address invoices are sent to.
Do prices differ by region?
No. Starter and Pro list prices are the same worldwide in USD. Applicable sales tax, VAT, or GST is calculated and added based on your billing address. Enterprise pricing is quoted individually and can be billed in EUR or GBP on request for annual invoicing.