You should be able to add and manage scanners used for ticket scanning via personal scanning devices or Organisation-owned devices.
The only difference is that with Personal Scanning Devices, users can scan tickets using their own devices, whereas with Organisation-Owned Devices, users can scan tickets using devices owned by the club and assigned to staff.
Depending on your needs, please invite Scanners via Club Settings > Scanners>Add new scanner
Here you'll be asked 'What type of scanner are you adding?'
If you select Personal Scanning Devices, then click on 'Add scanner' and then send a scanner invite.
If you select Personal Scanning Devices, then enter the device name and then click on 'Add scanner'. You will then be prompted to enter your organisation PIN that staff will use to unlock paired devices.
Get the invitees to download the Fanbase Scanning app onto their scanning devices from Google Play or Apple App Store.
Log into the scanning app using registered scanner details (set up via the scanner invite email)
Select your fixture and which tickets you are scanning
All tickets is the defaultCheck that All tickets have synced - you should see "Synced" with a green dot near the top of your screen.
(Please see the 4th screenshot below to see what that looks like).
For those who have Entry Management enabled, please see How to set up entry management