How long are gift cards valid for?
All gift cards purchased on or after 20 September 2023 are valid for one year from the date of purchase.
Additionally, the expiration date specifically refers to the last date by which you can make a reservation using the gift card. Workshops or activities can still be scheduled beyond this date, provided the reservation is made before the expiration date.
What are the exchange and renewal policies?
Our gift cards are non-refundable but can be exchanged at any time in any of the workshops on our website. All the gift cards sold on the site are generic Wecandoo gift cards, issued by Wecandoo and then linked (or not) to your workshops. This allows customers to exchange their workshop for another. Every day, dozens of gift cards are exchanged from one workshop to another: you therefore sometimes receive customers who were originally associated with another workshop, just as some of your associated customers sometimes go to another workshop.
Gift cards purchased before 20 September 2023 are valid for 2 years from the date of purchase!
Customers can write to us at any time to request an extension. We consider all requests on a case-by-case basis. Especially if your workshops are seasonal! Our main goal is for customers to do a Wecandoo workshop.
Extensions to the expiration date are possible but are discretionary. For example, a gift card's expiration was extended for three months in one case, but extensions may not be granted a second time.
What happens when a gift card expires?
Gift cards that have not been used by the end of the validity period will be redeemed by Wecandoo. The Wecandoo service has been provided, and if the gift card has not been used, the workshop has not been provided by the artisan as such.
Wecandoo's service is everything that happens before the workshop:
Content creation (your workshop pages)
Customer acquisition (through extensive investment in advertising, partnerships, working with influencers, press and events)
Regular follow-up with personalised, dynamic emails
Customer & artisan support (helping customers navigate the website and make purchases, helping them manage their bookings, acting as a liaison in complicated situations, etc.).
As we explained at the beginning of this article, we do of course extend the majority of gift cards on request, and even manually re-create codes on a case-by-case basis after the expiry date. 🙏
It should be noted that extensions are discretionary and may not always be granted a second time.
Don't hesitate to contact us on the chatbox in your artisan back-office, or at artisans@wecandoo.com
✨The Wecandoo team ✨