Customer bookings
All matters relating to a customer booking (cancellation, travel, etc.)
❌ Customer cancellation policyDo you want to know about customer cancellation policies, deadlines and guarantees?
📤 Move a customer to another slotWondering how to move a customer's booking to another time slot?
😬 A customer came to my workshop but was not registeredYou have accepted an unregistered participant and are wondering how to rectify the situation?
📞 I have a cancellation request from a customerWhat can or should you do if a customer contacts you and asks for a postponement?
🍃 A customer did not come to my workshopYou were expecting someone and they didn't turn up?
🔓 Slot proposal from a customerA customer asks you to open a new slot and you're wondering how it works?
⏯ Standby bookingsYou see a 'standby' booking in your slot and wonder what it means?
👩⚕️ Insurance terms and conditionsWondering how insurance works in the event of injury or damage to the workshop?
🎁 The source of payment for a bookingWondering if at least some of your bookings are from gift cards?
🙋♂️ How do I add direct bookingsDo you have anyone signed up? It's important to show this on your Wecandoo calendar. Find out why and how!
⌛ Validity of gift cardsWant to know how long gift cards are valid and how to manage them when they expire?