If you are happy to accept their request for a postponement, please let us know so that we can arrange their attendance and the relevant invoices as quickly as possible.
⚠️ Please note: this must not affect the running of the workshop! The same applies to 'direct' bookings: the Wecandoo conditions take precedence as soon as there is at least one Wecandoo subscriber.
If you wish to refuse the customer's request for a postponement, you have every right to do so, but we understand that it can sometimes be difficult to explain this to the customer. If you don't want to tell them, you can simply redirect them to us and explain that this is not your responsibility: if we have the slightest doubt, we will come to you to ask for confirmation or your agreement.
If you're interested, you can read more about Wecandoo's customer cancellation policy in the FAQ.
Don't hesitate to contact us on the chatbox in your artisan back-office, or at artisans@wecandoo.com
✨The Wecandoo team ✨