In the Control Center menu, you can access valuable analytics that provides insights into various aspects of your case management and team member performance.
Here's what each analytics section offers:
Case Load Distribution
This graph offers an overview of how your cases are distributed among each team member who has an active status.
It helps you understand the level of case involvement for each team member, indicating who has the most cases assigned to them.
Procedure Distribution
This section gives you an overview of the usage of different procedures within your organization.
It helps you identify which procedures are utilized heavily and which ones are used less frequently.
Tasks by Completion
This graph presents an overview of how the workload of tasks is managed and completed by each team member within the last 30 days.
It categorizes tasks into two groups: "Incomplete" and "Complete," providing insights into task completion rates.
Tasks by Urgency
This graph offers an overview of the distribution of tasks to each team member based on their urgency level.
Tasks are categorized into groups such as "Past Due," "Due Today," "Urgent," "Normal," and "Low," based on their due dates.
Tasks Due in the Next 30 Days
This section provides an overview of the number of tasks that have due dates within the next 30 days.
It helps you stay prepared for upcoming deadlines and manage your workload effectively.
By utilizing these analytics, you can gain valuable insights into your team's performance, case distribution, and task management, enabling you to make data-driven decisions and optimize your organization's efficiency.