With Feedbackly tool you can set up notification rules that enable you to get email notifications on your feedbacks. Set up rules to trigger notifications with the instructions below.
Navigate to Notification Rules in your Feedbackly Dashboard
Click Create a New Notification
Start off by naming your notification
Choose your survey from the Recent Surveys-list
Enter the email address for the notifications
Select the touchpoint (where your survey is active or multiple ones if the survey is active in more than one touchpoint) you want to be notified about
Choose whether you'd like to include all questions to the notification, or just some of them
Set a timing rule for the triggers
We recommend choosing a delay time of more than one minute, so that all feedback that meets the rule conditions is sent to the recipient in a single email notification
After setting up the rules, click on Set/Modify Notification Conditions in the upper right corner of the page
Start adding condition rule(s)
Set up the rules for what types of feedbacks you want to be notified about
There are two different types of rules: and / or
And-rule demands that all conditions have been met. Or-rule demands that at least one of the conditions have been met
When you are done with the rules click Activate Notification Rule on the upper right hand side of the page
You can edit already created notification rules by navigating to the Notification Rules tab and then clicking Manage Existing Notifications
Is your company using MS Teams? Read this article on how to send notifications to Teams workspaces.