We have added a new way of collecting feedback, where the respondent does not have to touch the feedback terminal as the feedback provider can give feedback from their own device, for example their smartphone.
To activate Touchless mode for the Feedback terminal(s), follow these steps:
Go to the Touchpoints tab on the left side of the dashboard
2. Select the Feedbackly terminals tab and click the terminal for which you want to activate Touchless mode
3. Click Activate touchless mode at the bottom of the page
Touchless mode displays you instructions on how you can answer the survey on your smartphone.
4. Remember to save your changes after editing
Note that this feature requires constant internet connection, otherwise the screen will go offline and a survey will appear on the screen. If this happens, the feedback terminal must be restarted for it to go back online. To read in detail how to restart your terminal, press here.
If the steps did not work or you have other questions, please contact our customer support at email@example.com or via chat and we will help with you issue.