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Ticketmaster: Creating Add-Ons

How to add items for purchase to an offer (example: parking passes, food vouchers, merchandise, or donations)

Nicole Preston avatar
Written by Nicole Preston
Updated over 3 weeks ago

Present buyers with an opportunity to purchase items, like parking or food vouchers, at the same time as buying tickets — through Add-Ons!

Create one or more Add-Ons during offer creation or after an offer has been built. Add-Ons can be built by Manual Entry or can be pulled from an Open Inventory Hold Code.

All Add-On items will be displayed after a buyer has selected their initial tickets.

Getting Started

  1. Select the Buyer Options tab.

  2. Then, click the Create New Add-On button.

  3. Select how you'd like to create (Manual Entry) or pull (Open Inventory Hold Code) your Add-On.

    Open Inventory
    To build and add-on from Open Inventory, insert the Event Name.

    Please note:

    • A separate event is built for the add-on in Archtics.

    • The correct settings are on the add-on event to give us access


    *Please refer to page 7 and 8 of your Setup Guide for additional details.

  4. Insert Add-On details.
    One the items are entered, select from 3 different add-on types: (1) priced add-on, (2) donation, or (3) gift. Then, add a title, description, and applicable icon.

    1. Note: for Merchandise you can add an Image

  5. Adjust the quantity and price.
    Set your available quantity, update the price, and set purchase limits per order. For example: If you want buyers to purchase at least one Add-On for each ticket, select Match Ticket (seat) Quantity under Minimum.

    1. For size options on Merchandise, Quantity Available MUST match Choice Quantities or you will not be able to proceed

      1. Example: 100 Quantity Available, 25 Sm, 25, Md, 25 Lg, 25 XL.

To build another Add-On item, select the Create Add-On button.

Need more help? Explore our video resources in FEVO Academy. Don’t have an account yet? Request access here.

Still have questions? Fill out our Partner Support Request Form to get in touch with us!

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