Summary

A Unit Status records what happened with a unit during a visit — for example, whether it was serviced, skipped, refused, or couldn't be accessed. Where Unit Condition describes the state of a unit, Unit Status describes the outcome of the service. Defining these here gives techs a consistent set of options in the mobile app and produces a clear, unit-by-unit account of every visit.

Key Points

Create a unit status for each possible service outcome at the unit level
Techs select these on the mobile app as they work through a multi-unit account
Consistent statuses make completion tracking and client reporting reliable

How to Get to Unit Status

From the top of the Navigation menu, click on Settings (gear icon)
Click on Unit Status

How to Create a Unit Status

Click the New Unit Status button in the upper right.

Enter the Unit Status Name
Click the green Create Unit Status button to save

Choosing Good Unit Statuses

Cover every real outcome so a tech always has an accurate option, including the "couldn't service it" cases.
Keep them distinct from Unit Condition — status is what happened (serviced, skipped), condition is what the unit was like (cluttered, vacant).
Make non-service outcomes clear (No Access, Refused) so you can follow up and show clients which units still need attention.