All Collections
Mobile App
Android - mobile app functionality is inconsistent
Android - mobile app functionality is inconsistent

If Android app stops working try these steps to troubleshoot

Beau O'Hara avatar
Written by Beau O'Hara
Updated over a week ago


Android devices from time-to-time will suddenly have inconsistent behavior. Follow the steps below to resolve it.

Key Points

Most times clearing the cache resolves the problem. Make sure your device is not more than 4 years old. If all else fails, delete and reinstall the app.

General inconsistency:

The Android OS occasionally holds onto data longer and it needs to be cleared. To fix this, clear the cache and data from the Application Manager:

  1. Go to the device's Settings 

  2. Tap Apps or Application Manager

  3. Tap Fieldwork

  4. Tap Clear Cache to clear the cache data

Turn off the device for 30 seconds and see if it works then.

If changes were made to any Settings in the browser and they do not appear in the app, reload data:

To reload data in the mobile app:

  1. Save any unsaved Work Order in the mobile app.

  2. Tap Save in the upper-right corner of the open Work Order.

  3. Tap Save & Exit

  1. Then, from the Calendar, tap the menu in the upper-left corner (the three lines)

  2. Tap Settings

  3. Tap Reload Data

  4. Tap Download or Yes

  5. Tap Reload to any messages

If you are in the calendar, and there are no appointments for today, tap your finger and drag it down (release your finger) to refresh. Verify you're on the correct day. 

Make sure you're logged in with an account that has a route. You can see only the appointments assigned to your route on the mobile app. If you're logged in as someone else or logged in as an account without a route, you won't see the appointments.

Note This will be updated in Fieldwork Office.

Android Version
Which Android version are you running? Make sure it is the latest version.

Depending on your Android version follow these steps to find your version:

  1. From the home screen, tap Settings

  2. Tap About Phone or About Device

  3. Tap Android Version


  1. From the home screen, press the Settings button

  2. Near the bottom, tap System and tap Advanced and then System update
    (If you don't see "Advanced," tap About phone) 

  3. See your Android version and Security patch level

If none of this works, uninstall and reinstall the Fieldwork App:

  1. Log out of Fieldwork

  2. From the Android Home Screen - tap the SETTINGS icon

  3. In the Settings menu, scroll to APPLICATIONS and tap APPLICATION MANAGER or Apps (this depends on the Android device you use)

  4. In APPLICATION MANAGER tap Fieldwork

  5. In the Fieldwork App Info screen, tap CLEAR DATA /CLEAR Cache

  6. Tap Uninstall

  7. Turn the device off for 30 seconds, and turn it back on

  8. Go to the Google Play Store and Download Fieldwork Mobile


Did this answer your question?