This simply means we haven't been able to successfully charge the card on account for a continued subscription to a training program.

You should see a button at the top of your screen to resolve this issue. This will guide you to the program overview page of the program in question.

You can try to retry the payment again with the same card, or you can try with a different card if you need to. Please follow the onscreen help for guidance.

The system itself will automatically retry the payment over the course of 7 days too, automatically trying to use the card you have saved on file.

If we can't make the payment automatically in 7 days, and you don't manually make the payment either, you will lose access to the program moving forward.

At this point you will need to manually follow the process to resubscribe to the program.

If you need more help, please contact us on live chat.

Thanks

FITR