You can upload a new document, or replace one that's expired or was rejected, at any time in the Florence app.
Open Profile and go to Documents.
Find the document you need to add or replace.
Tap to upload a clear photo or file of the correct, in-date document.
Once you save, it's sent to our onboarding team to review, and you'll see it marked approved or rejected in the app.
Tips: photograph documents in good light, fully in frame, with all the text readable — unclear photos are the most common reason a document gets rejected. If an upload won't go through, email the document to hello.ca@florenceapp.com and we'll upload it for you.